Most Customer-Centric company in the world

February 13, 2013 | By: John DiJulius

To be the most Customer-centric company in the world – I love Amazon.com both as a consultant and Customer of world-class service! They are one of the top 10 Customer service companies in the world. Jeffrey Bezos, Amazon’s founder and CEO, is fanatical about the Customer experience. In an excerpt from my book, What’s the… Read Full Article


The Rules for Providing World-Class Customer Service

February 06, 2013 | By: John DiJulius

Providing world-class customer service means having a set of standards, protocols, and a system. When it comes to customer service, excellence in execution is non-negotiable. Here are the rules in creating a customer-oriented culture. 11 Rules for World Class Customer Service 1.     Customer service is a top priority. Customer service is not a one-time event… Read Full Article


TDG Disappoints Raz Chorev

January 16, 2013 | By: John DiJulius

The C in Customer – I was recently reading At Your Service by Frank Eliason and came across the part where he discusses the importance of capitalizing the letter “C” in Customer. Eliason explains how every word you communicate is important. Words, and the way that they are presented, tend to play an important role… Read Full Article


Credit Card Scams

January 09, 2013 | By: John DiJulius

Credit Card Scams – We have all heard about various credit card scams, but have you ever heard of it being done by the credit card company? In coming weeks, several major credit card companies have to return a combined $425 million to consumers, primarily for misleading sales tactics. Another large credit company was already ordered… Read Full Article