Treatment of Departing Employees
May 20, 2015 | By: Dave Murray
The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group On a recent Linked-In post, Fred Reichheld wrote a very entertaining and insightful article about the right way to treat employees when they quit your organization. The article titled, “Four Reasons Not to Be a Jerk When Employees Say Goodbye,”… Read Full Article
Employees: Criticized or Ignored
May 13, 2015 | By: John DiJulius
Toys ‘R’ Us fights in Experience wars
Successful Customer Service Initiatives
May 10, 2015 | By: John DiJulius
Every company is guilty of having a bunch of great ideas and incredible initiatives born in a meeting room only to eventually fizzle out and die, leaving the management team frustrated and cynical and the employees skeptical about what is the next program of the year, flavor of the month, or management by best seller…. Read Full Article
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