The Biggest Influence On Customer Service

February 27, 2013 | By: John DiJulius

The biggest influence on Customer service in 50 years – The biggest influence, no question, is social media, on so many different levels. You may even be sick of hearing about it, but each of us needs to do a social media audit of how well we are positioned for this revolutionary turning point in… Read Full Article


Is Gamification Right For Your Company?

February 21, 2013 | By: John DiJulius

Gamification – Being a Customer service/support rep can be one of the toughest jobs in any company. That is why so many different organizations try innovative things to improve these positions. Software companies are a good example. They want to turn Customer support into a game known as gamification. This “game” keeps score of how… Read Full Article


Most Customer-Centric company in the world

February 13, 2013 | By: John DiJulius

To be the most Customer-centric company in the world – I love Amazon.com both as a consultant and Customer of world-class service! They are one of the top 10 Customer service companies in the world. Jeffrey Bezos, Amazon’s founder and CEO, is fanatical about the Customer experience. In an excerpt from my book, What’s the… Read Full Article


The Rules for Providing World-Class Customer Service

February 06, 2013 | By: John DiJulius

Providing world-class customer service means having a set of standards, protocols, and a system. When it comes to customer service, excellence in execution is non-negotiable. Here are the rules in creating a customer-oriented culture. 11 Rules for World Class Customer Service 1.     Customer service is a top priority. Customer service is not a one-time event… Read Full Article


TDG Disappoints Raz Chorev

January 16, 2013 | By: John DiJulius

The C in Customer – I was recently reading At Your Service by Frank Eliason and came across the part where he discusses the importance of capitalizing the letter “C” in Customer. Eliason explains how every word you communicate is important. Words, and the way that they are presented, tend to play an important role… Read Full Article