Culture reflects Leadership
April 22, 2015 | By: John DiJulius
Take my building, my equipment, all my money, my land, but leave me my people and in one year I will be back on top again. -Andrew Carnegie Last but most important to being a world-class CX organization – The final commandment to providing a world-class Customer experience is Commandment X World-Class Leadership. Every world-class… Read Full Article
Social Service Media
April 01, 2015 | By: John DiJulius
Starbucks serves controversy with â??Race Togetherâ?? Campaign
The Employee Experience Model
March 25, 2015 | By: Dave Murray
The following is content taken from John’s best selling book The Customer Service Revolution (January 2015 Greenleaf Books) Are you getting enough complaints? Think about the last several times you had a disappointing experience as a Customer. Did you tell anyone at the company? You left a business feeling frustrated, or hung up the phone… Read Full Article
Believe in Dreams
March 19, 2015 | By: John DiJulius
I believe we are starting something that is bigger than any of us can truly understand right now John R. DiJulius THE Experience – My entire professional career has been dedicated to “the experience.” My first business, John Robert’s Spa, has always been about providing an experience. My second business, The DiJulius Group, educates companies… Read Full Article
