Comcast renames Customer ‘A**hole Brown’
February 05, 2015 | By: Dave Murray
Paying less than $16 an hour not fair
More Important: Hiring or Training?
January 22, 2015 | By: Dave Murray
The following is content taken from John’s newly released book The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (January 2015 Greenleaf Books) Which became an instant best seller on Amazon. What is more important: Hiring or training? This topic is probably the oldest and biggest debate in Customer service. What is… Read Full Article
The Top 6 Components of a Customer’s Experience with Your Business
January 14, 2015 | By: Dave Murray
True Gratitude
Top 8 eServices of 2014
January 08, 2015 | By: John DiJulius
In case you missed it – The 8 most popular eServices of 2014 were the following. (I suggest printing them out, reading and sharing them with your management team.) 1. The 9 things your Customers do not want to hear – The majority of employees at most businesses uses these phrases. Make sure they are… Read Full Article
