Recognizing Real Customer Service
October 03, 2014 | By: Guest Blogger
Real Customer Service is the Right People, Doing the Right Thing, at the Right Time Business is like a machine – perhaps that’s why they call it “industry”. In order to run optimally, a machine needs to be taken care of with high-quality parts and appropriate maintenance. In your case, those parts are employees, and… Read Full Article
2014 Customer Service Hall of Fame
October 01, 2014 | By: John DiJulius
The 2014 Customer service Hall of Fame – 24/7 Wall St. commissioned Zogby Analytics to conduct an on-line national survey in which 2,500 randomly chosen respondents rated Customer service at 150 of the best-known companies in the country. Fifteen industries are represented in the study. It probably won’t surprise you that for the fifth consecutive… Read Full Article
Connecting With A Customer
September 12, 2014 | By: Guest Blogger
As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is still no substitute for the personal experience that comes from dealing with another human being, some websites are employing very personalized tactics. To illustrate my point, I’ll relate two recent experiences that highlight the similarities:… Read Full Article
