The Human-Centric Approach
April 15, 2024 | By: John DiJulius
The Most Critical Element of an Amazing Customer Experience is Being Human-Centric Today, we are living in the “digital disruption era.” Technological innovations are exploding with the rise of artificial intelligence (AI) and machine learning (ML). As an entrepreneur, like so many, I have become enamored with the potential of what AI can do. And,… Read Full Article
Customer Complaints: The Sound of Silence in Corporate Communication
April 09, 2024 | By: John DiJulius
Years ago, one study revealed that customers would rather go to the dentist instead of calling a company’s contact center. Big corporations have now solved that issue by making it virtually impossible to contact them. A new study sheds light on a significant obstacle: the absence of a contact phone number on the homepage of… Read Full Article
AI is Replacing Employees; Will it Create an Employer’s Market?
April 01, 2024 | By: John DiJulius
Effectively, AI is Replacing Employees AI Tool that Does the Work of 700 Full-Time Employees In a Forbes article, Klarna’s New AI Tool Does The Work Of 700 Customer Service Reps. A Swedish-based company, Klarna, that offers a buy now pay later option, allowing customers to purchase merchandise from retailers on lay-a-way, has recently shared… Read Full Article
Businesses Monitoring Employee Communications
March 21, 2024 | By: John DiJulius
CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps. Major corporations like Walmart, Delta Air Lines, T-Mobile, Chevron, Starbucks, Nestle, and AstraZeneca, have enlisted… Read Full Article
How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction
March 14, 2024 | By: John DiJulius
AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in… Read Full Article
