The new rules to dominating your industry.
1. Feature Article The Best Way to Gain a Competitive Advantage Today By John DiJulius, Chief Revolution Officer COVID-19 is not changing the future, it is accelerating it. Even before 2020, we were living in the “digital disruption era.” Our current situation is allowing too many businesses to hide behind technology even more than… Read Full Article
1. Feature Article How Easy do You Make it for Your Customers to Complain? By John DiJulius, Chief Revolution Officer Think about the last several times you had a disappointing experience as a Customer. Did you tell anyone at the company? You left a business frustrated or hung up the phone more stressed than… Read Full Article
1. Feature Article Feeling Bad About Social Inequity Is Not Enough By John DiJulius, Chief Revolution Officer Like most people when I saw the news about the George Floyd incident, I was horrified. I wanted immediate justice and was irate that it took so long before the officers involved were fired, arrested and charged…. Read Full Article
1. Feature Article How to Stop Losing Your Customers By John DiJulius, Chief Revolution Officer One of the most frustrating pain points for customers is dealing with businesses that are paranoid of customers taking advantage of them. This leads to a significant amount of time spent by companies creating and enforcing policy versus creating… Read Full Article
Now is the time to take your customer experience to a completely different level. In the BQ (Before Quarantine) era, the majority of business models were high tech and no touch. As a result of social distancing, we now long for a sense of community, belonging, and purpose, in a world in which people actually… Read Full Article
The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees. The DiJulius Group works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Chick-fil-a, Nestle, Marriott Hotel, PWC, Celebrity Cruises, Progressive Insurance,… Read Full Article
In these uncertain and unprecedented times, organizations that are still able to operate are cutting both budgets and spending. Many organizational leaders I have spoken with are reporting that they are cutting all training resources for the remainder of 2020 in an effort to hang onto cash. At the same time, many organizations are deploying… Read Full Article
If you are one of those organizations or departments that have struggled with launching a huddle program (and I know there are several out there), now is the time!! The science In two recent articles, my colleague Jess Pischel (article here) as well as Verne Harnish (article here) pointed out very well that we need… Read Full Article
This article is brought to you by Nick Glimsdahl, MBA. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. VDS is a client-first consulting firm focused on strategy, business outcomes, and technology. When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business… Read Full Article
