This guest article is brought to you by Debra Senra, speaker at the 2019 Customer Service Revolution. The record-low unemployment rate is making it more challenging than ever before for businesses across industries to attract and hire top talent. But your employees can ultimately make or break the customer experience – and your business success… Read Full Article
This guest article is brought to you by Tami Evans, speaker at the 2019 Customer Service Revolution. We stood on the corner of 53rd and Columbus, after a super swell summer night of inner-city rambling. “Ok, well… Night!” Ross tossed me his Leading Man grin and turned to head back to his Hell’s Kitchen apartment. … Read Full Article
This guest article is brought to you by Mark Scharebroich, speaker at the 2019 Customer Service Revolution. In the restaurant industry, they refer to it as “Two minutes or two bites”. It’s when the server circles back to the guest and asks, “How is your meal?” I have made the point of listening to my fellow guests… Read Full Article
This guest article is brought to you by Robert Stevenson, speaker at the 2019 Customer Service Revolution. Companies spend millions of dollars in advertising trying to attract a customer only to run them off by saying the wrong words. It seems that on a daily basis I will reach some company on the phone and hear… Read Full Article
This guest article is brought to you by Jeff Mowatt, speaker at the 2019 Customer Service Revolution. Do your team members ever give you this excuse when your company loses a customer, “Our competitors are hammering us on price. That’s why we’re losing business.” It’s a convenient excuse that puts the blame on those nasty… Read Full Article
This guest article is brought to you by Patricia Fripp, speaker at the 2019 Customer Service Revolution. Whether your audience is one person or a thousand, whenever you open your mouth, you want to get a specific message across. Perhaps you are leading a training session, delivering a formal presentation, or want your opinions heard at… Read Full Article
This guest article is brought to you by Jesse Cole, speaker at the 2019 Customer Service Revolution. It’s not the employees’ responsibility to care, it’s the leaders job to give them a reason to care. The wrong question leaders are asking is “Why don’t our employees care?” The reason is simple: Your people don’t care because… Read Full Article
This guest article is brought to you by Kyle Maynard, speaker at the 2019 Customer Service Revolution. I haven’t been able to keep up with replying back to all the love I’ve received yet, so I thought I’d share this video and write something I’ve been thinking a lot about lately in regards to my future… Read Full Article
This guest article is brought to you by Christine Cashen, emcee of the 2019 Customer Service Revolution. Whenever I text “On my way,” it somehow becomes, “In my way.” Interesting. Could be the proximity of the O and I on the keypad. My giant thumbs, perhaps? Or, could it be a sign? How many of us are in our own… Read Full Article
This guest article is brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution. There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t,… Read Full Article
