Progressive Insurance masters Secret Service
June 25, 2015 | By: John DiJulius
Achieve Breakthrough Execution and Accelerate Growth
Secret Service Day: Benson Kearley IFG
June 17, 2015 | By: John DiJulius
BKIFG has a Secret Service Day for their employees – Benson Kearley IFG, an Insurance company headquartered in Toronto, Canada, whose long legacy of being world-class to their own Customers, is being featured in The Customer Service Revolution. However, they recently took experience to a new level for all their employees. As a result of… Read Full Article
Your competition is not who you think
June 04, 2015 | By: John DiJulius
Who is your real competition? If you ask employees this question, most will list five companies from their industry that sell exactly what they do. However, in most cases that isn’t your competition at all. All they really are is the beneficiary of your lack of Customer loyalty. Whether you are a law firm, insurance… Read Full Article
Forget the Noise and focus on the Experience
May 28, 2015 | By: John DiJulius
Don’t let the Noise distract you – Every business in every industry has noise, and the vast majority of businesses get distracted by it and lose focus of what is truly important to the Customer. Noise is what is going on that is out of your control: the economy, government regulations, competition that is heavily… Read Full Article
