Russia’s Customer Service Overhaul
February 18, 2014 | By: John DiJulius
Your Director of First Impressions
Anytime Fitness #1
February 12, 2014 | By: John DiJulius
CVS makes brave decision which costs billions in sales
4 Simple Ways to Start Your Revolution
February 04, 2014 | By: Dave Murray
4 Simple Ways to Start Your Revolution by Dave Murray Senior Customer Service Consultant for The DiJulius Group As the calendar changed from 2013 to 2014, many magazines, websites and blogs began to publish articles about becoming more productive, becoming more organized. Many of these go under the premise that the first few weeks of… Read Full Article
Find Your Company’s Service Aptitude Level?
January 22, 2014 | By: John DiJulius
Company Service Aptitude Test (C-SAT) – When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test. The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets… Read Full Article
