Find Your Company’s Service Aptitude Level?
January 22, 2014 | By: John DiJulius
Company Service Aptitude Test (C-SAT) – When it comes to Customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test. The C-SAT not only pinpoints the Service Aptitude Level of your organization, but more importantly, it lets… Read Full Article
Disney launches Secret Service bands
January 15, 2014 | By: John DiJulius
Restaurant shuts down for Attitude Adjustment
Top 7 eServices of 2013
January 04, 2014 | By: John DiJulius
In case you missed it – The 7 most popular eServices of 2013 were the following. (I suggest printing them out, reading and sharing them with your management team.) 1. The Next 30 Years – I had the honor of being asked to present at my high school’s 30th reunion. I hope you enjoy this… Read Full Article
10 WORST Customer service stories of 2013
December 18, 2013 | By: John DiJulius
WestJet airlines delivers Secret Service
