Can you really make price irrelevant?
April 02, 2014 | By: John DiJulius
Can you really make price irrelevant? I love the phrase Making Price Irrelevant, especially because it sparks conversation and debate. Is it possible to actually make price irrelevant? Absolutely! Otherwise, how have companies like Starbucks, Apple, and Nordstrom dominated their markets when they charge premium prices? What about making price irrelevant does NOT mean that… Read Full Article
Domino’s Pizza: Record Customer Satisfaction
March 26, 2014 | By: John DiJulius
Speed of service up, friendly down – RPM Pizza is Domino’s largest franchisee. They operate over 130 locations in three states. In 2011, RPM Pizza made major improvements in its already best-in-class speed of delivery service by improving its percentage of on-time pizza deliveries by 17%. However, according to an independent third-party mystery shopper survey,… Read Full Article
Are call centers white collar sweat shops?
March 18, 2014 | By: Dave Murray
Are call centers white collar sweat shops? written by Dave Murray Senior Customer Service Consultant for The DiJulius Group I read a great post recently written by Maria Verlengia for CRM Buyer. In it, she quotes Paul Stockford, chief analyst at Saddletree Research and director of research for the National Association of Call Centers (NACC)…. Read Full Article
Matthew McConaughey’s hero
March 11, 2014 | By: John DiJulius
‘3 things I need in my life every day’ – This was the theme of actor Matthew McConaughey’s Academy Award acceptance speech for Best Actor in a Leading Role for his part in Dallas Buyers Club. He needs “Someone to look up to, someone to look forward to, and someone to chase.” My favorite part… Read Full Article
Who Really is Your Customer?
February 25, 2014 | By: John DiJulius
Who really is your Customer? Ask your employees in every department whom their true Customer is and you will get varying answers. Truth is, your primary Customer is the person you communicate with directly on a day-to-day basis and who is affected the most by the work you do. In the business-to-business world, manufacturing and… Read Full Article
