28 Essential Customer Service Skills
November 20, 2013 | By: John DiJulius
2013 Secret Service Summit – In 2013, The DiJulius Group presented our annual Secret Service Summit, and it was clearly the one of the best one we have done in years. As expected, we sold out with about 450 attendees! This group of speakers was the highest-rated roster we have had so far. Best of all was the… Read Full Article
Operationalizing a Customer Service Culture
November 06, 2013 | By: John DiJulius
This week we are having our 2013 Secret Service Summit. So, I have a special treat for you, my great friend, Shep Hyken, is my guest author for this week’s eService! Shep is a best selling author and this article is from his new book Amaze Every Customer Every Time that just came out this… Read Full Article
Obamacare Hotline Experience
October 30, 2013 | By: John DiJulius
Obamacare Operator Fired – Earlier this week conservative radio host Sean Hannity called the Obamacare hotline and spoke to an operator. The operator, Earline Davis, was honest and told Hannity nobody liked the website. The next day she was fired. Since then there has been public outcry over this story and how she was the… Read Full Article
