Restaurant mails a bill for use of restroom
March 07, 2013 | By: John DiJulius
Transaction or Interaction
Restaurant mails a bill for use of restroom
March 07, 2013 | By: Guest Blogger
Restaurant sends consumer an invoice for restroom visit – This story is too crazy to make up. The Flood Zone restaurant in Houston Texas area sends a woman, who used their restroom, a bill for $5.00 for using their restroom. Besides this being one of the worst Customer service examples ever, the amount of resources… Read Full Article
Transaction or Interaction
March 07, 2013 | By: John DiJulius
Too Transaction Focused – Businesses that only focus and train on speed and quality end up having employees who make their Customers feel like a transaction rather than an interaction. Before reading any more, listen to this phone order conversation of a Customer ordering a pizza. Did you catch it? Did you hear it? That… Read Full Article
The Biggest Influence On Customer Service
February 27, 2013 | By: John DiJulius
The biggest influence on Customer service in 50 years – The biggest influence, no question, is social media, on so many different levels. You may even be sick of hearing about it, but each of us needs to do a social media audit of how well we are positioned for this revolutionary turning point in… Read Full Article
Is Gamification Right For Your Company?
February 21, 2013 | By: John DiJulius
Gamification – Being a Customer service/support rep can be one of the toughest jobs in any company. That is why so many different organizations try innovative things to improve these positions. Software companies are a good example. They want to turn Customer support into a game known as gamification. This “game” keeps score of how… Read Full Article
