2013 Secret Service Summit Lineup
June 25, 2013 | By: John DiJulius
Customer Service Revolution Hot in Cleveland – Who needs LeBron? We have Customer service! Yes, it would be really nice if one of our major sports team won a championship. However, in spite of that, Cleveland is on the rise. Personally I love Cleveland and I am proud to say I am from Cleveland and… Read Full Article
Tim Horton’s Poor Judgment
June 18, 2013 | By: John DiJulius
Restaurant refuses to allow boy to call 9-1-1 – A young boy had an asthma attack at one of the Tim Horton’s restaurants in London, Ontario. He asked store employees if he could call 9-1-1 for an ambulance. They refused, according to The Inquisitr. Why/how could such poor judgment be made? The employees say because… Read Full Article
Optimize The Convenient Store Experience
June 04, 2013 | By: John DiJulius
QuikTrip – This is a privately held company headquartered in Tulsa, Oklahoma. Quiktrip has done to the convenient store industry what Zappos, Amazon, Starbucks, & Chick-fil-A have done to theirs; ignored conventional wisdom, broke the model, and revolutionized an entire industry. Understand, the dynamics of the convenient store industry are 24/7 hours of operation, low… Read Full Article
