What we can learn from the airlines
March 14, 2013 | By: John DiJulius
Customer Service Tips from the Airlines – I, like most, think the airlines are pretty lame at customer service. However, I have found myself recognizing some pretty good systems they do provide that I have taken back to my businesses and implemented. Back in the early days of my speaking career, my main goal when… Read Full Article
Restaurant mails a bill for use of restroom
March 07, 2013 | By: John DiJulius
Transaction or Interaction
Restaurant mails a bill for use of restroom
March 07, 2013 | By: Guest Blogger
Restaurant sends consumer an invoice for restroom visit – This story is too crazy to make up. The Flood Zone restaurant in Houston Texas area sends a woman, who used their restroom, a bill for $5.00 for using their restroom. Besides this being one of the worst Customer service examples ever, the amount of resources… Read Full Article
Transaction or Interaction
March 07, 2013 | By: John DiJulius
Too Transaction Focused – Businesses that only focus and train on speed and quality end up having employees who make their Customers feel like a transaction rather than an interaction. Before reading any more, listen to this phone order conversation of a Customer ordering a pizza. Did you catch it? Did you hear it? That… Read Full Article
The Biggest Influence On Customer Service
February 27, 2013 | By: John DiJulius
The biggest influence on Customer service in 50 years – The biggest influence, no question, is social media, on so many different levels. You may even be sick of hearing about it, but each of us needs to do a social media audit of how well we are positioned for this revolutionary turning point in… Read Full Article
