Optimize The Convenient Store Experience
June 04, 2013 | By: John DiJulius
QuikTrip – This is a privately held company headquartered in Tulsa, Oklahoma. Quiktrip has done to the convenient store industry what Zappos, Amazon, Starbucks, & Chick-fil-A have done to theirs; ignored conventional wisdom, broke the model, and revolutionized an entire industry. Understand, the dynamics of the convenient store industry are 24/7 hours of operation, low… Read Full Article
What a Customer Service Revolution really is
May 22, 2013 | By: John DiJulius
The DiJulius Group’s Purpose is – To Change the world by creating a Customer service revolution. We are so proud of the fact that hundreds of organizations all over the world have adopted this as their vision of how they want to build their business and distance themselves from the competition. However, for it to… Read Full Article
Total Transparency: Employees & Customers
May 15, 2013 | By: John DiJulius
#1- Arnie Malham, President of cj Advertising, spoke at last year’s Secret Service Summit, and was the highest rated speaker we have EVER had. That is really saying something, considering we have had over 50 amazing presenters in four years. Total Transparency – One of the best takeaways from hearing Arnie speak (and consulting with… Read Full Article
