Email Never & Always standards
August 01, 2013 | By: John DiJulius
how hotel handles ridiculous request
Create an Above & Beyond Culture
July 30, 2013 | By: John DiJulius
Priming their minds –In my book, What’s the Secret?, Commandment VIII: Creating an Above & Beyond Culture, is about how world-class Customer service companies are constantly making their employees aware of all the simple ways they can surprise and delight their Customers. The following audit questions are critical if your company has what it takes… Read Full Article
Lululemon blames the Customer
July 24, 2013 | By: John DiJulius
Like Netflix – I love Lululemon as a consultant and as a Customer. For years, Lululemon was a case study for retailing excellence, creating an excellent Customer experience in their stores. I still use their innovative model as an example for my consulting clients. However, 2013 has not been a good year for the Canadian-based… Read Full Article
The Queen of Concierge
July 16, 2013 | By: John DiJulius
Ownerâ??s outburst results in social media outburst
