What a Customer Service Revolution really is
May 22, 2013 | By: John DiJulius
The DiJulius Group’s Purpose is – To Change the world by creating a Customer service revolution. We are so proud of the fact that hundreds of organizations all over the world have adopted this as their vision of how they want to build their business and distance themselves from the competition. However, for it to… Read Full Article
Total Transparency: Employees & Customers
May 15, 2013 | By: John DiJulius
#1- Arnie Malham, President of cj Advertising, spoke at last year’s Secret Service Summit, and was the highest rated speaker we have EVER had. That is really saying something, considering we have had over 50 amazing presenters in four years. Total Transparency – One of the best takeaways from hearing Arnie speak (and consulting with… Read Full Article
Creating a World-Class Employee Experience
May 06, 2013 | By: John DiJulius
Employee Engagement, part 1- Written by Senior Customer Service Consultant Dave Murray Internal Focus – So many organizations want to treat their customers well, yet so few take the time to consider their employees in the equation. Don’t get me wrong, several organizations provide great annual service training programs, service related contests, etc., but how… Read Full Article
