Why You Need to Be Collecting VOC And CSAT

Why You Need to Be Collecting VOC And CSAT

July 29, 2020 | By: Jess Pischel

1.     Feature Article   Why You Need to Be Collecting VOC and CSAT By Jess Pischel, Customer Experience Consultant There is often some confusion when it comes to Voice of Customer (VOC) and Customer Satisfaction (CSAT). While they are two very different aspects of the customer opinion, the information collected from each are very important…. Read Full Article

ZoomFatigue

Do You Know How to Cure Your Zoom Fatigue?

June 30, 2020 | By: Jess Pischel

Find out how to prevent Zoom fatigue and be the most productive version of yourself while immersed in a new work from home lifestyle. Throughout the past months, comments of “Zoom fatigue” have been mentioned in my client (Zoom) meetings, on social media, with co-workers, and in casual conversation with friends and family. I am… Read Full Article

How To Get Company Wide Buy in

How to Get Company Wide Buy-In

June 24, 2020 | By: Jess Pischel

1.     Feature Article   How to Get Company Wide Buy-In By Jess Pischel, Customer Experience Consultant When you are making a change or implementing a new project, it is inevitable that you will have some individuals or departments that are resistant to the new plan. That is because people usually do not like change. This… Read Full Article

This is How to Pay it Forward in Difficult Times

This is How to Pay it Forward in Difficult Times

June 03, 2020 | By: Jess Pischel

  1.     Feature Article This is How to Pay it Forward in Difficult Times By Jess Pischel, Customer Experience Consultant As the country struggles with the pandemic, more and more companies are stepping up to help healthcare and frontline workers, sick patients, and others in the community. With so much negative news lately, it is… Read Full Article

How to Go From Good to Great Employee Engagement

How to Go From Good to Great Employee Engagement

May 06, 2020 | By: Jess Pischel

1.     Customer Service Feature Story   How to Go From Good to Great Employee Engagement By Jess Pischel, CX Consultant Employee engagement and employee satisfaction have two very different meanings, although the two words are often used interchangeably. According to Google: “Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the… Read Full Article

How To Increase Morale And Collaboration Virtually

How To Increase Morale And Collaboration Virtually

March 25, 2020 | By: Jess Pischel

1.     Customer Service Feature Story   How To Increase Morale And Collaboration Virtually By Jess Pischel, CX Consultant Now more than ever it seems we are craving communication and connection. Go figure, once the government tells us we have to stay home and isolate ourselves from public interactions we want nothing more than to engage… Read Full Article

How Easy are You to do Business With

How Easy are You to do Business With?

July 24, 2019 | By: Jess Pischel

Today there are more options than ever before, which can make being a customer difficult and exhausting. Companies not only need to meet and exceed customer expectations with the services and products they offer, they need to make it easy to be a customer. As I am planning my wedding, I now realize how important… Read Full Article

Answers To The Top 6 Questions Each CXE Should Be Asking

Answers To The Top 6 Questions Each CXE Should Be Asking

June 19, 2019 | By: Jess Pischel

  A Customer Experience Executive (CXE) provides a comprehensive and authoritative view of the customer. This role is responsible for creating corporate and customer strategy at the highest levels of the company to maximize Customer acquisition, retention, and profitability. The CXE should influence strategies in all areas of the business that impact the customer and… Read Full Article

How Simple Daily Huddles Make Your Business Better

How Simple, Daily Huddles Make Your Business Better

May 15, 2019 | By: Jess Pischel

My clients always say that implementing daily huddles is the best decision they made in regards to their customer experience journey, but arguably the most difficult. And I agree with them, it is a challenge to get everyone to commit to adding another meeting to their jam-packed schedules.   Everyone is so busy that you… Read Full Article

The Importance To Being Brilliant At The Basics

The Importance To Being Brilliant At The Basics

April 10, 2019 | By: Jess Pischel

My consulting clients often ask: What are other companies doing to set themselves apart from their competition? What is that one thing that will help us become the brand that customers can’t live without? Well, here is the answer. Drum roll, please… It may not seem sexy, but consistency is the secret ingredient to making… Read Full Article