CX Stats / Employees Who Don’t Align / Brands Outperform Competition
February 06, 2025 | By: John DiJulius
Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / How to eliminate potential employees who don’t align with your values / Do the top CX Brands Outperform their competition? /Our New CXO Academy Graduates Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my… Read Full Article
How Leaders Become Confident Speakers
February 01, 2025 | By: John DiJulius
Skills to Become a Confident Speaker: Learn the Skills to Captivate Audiences Have you ever watched a speaker command a room, their words weaving a tapestry that leaves the audience spellbound? Public speaking is not just a skill; it is an art form that connects people, inspires change, and builds communities. In today’s world, where… Read Full Article
Why It is Good to Have Outspoken Employees
January 29, 2025 | By: John DiJulius
Outspoken Employees Outspoken employees can be considered negative, especially when employee feedback is given outside of an employee survey. Whenever I conduct a leadership workshop around our latest book The Employee Experience Revolution, one consistent question that comes up is how to handle negative employees. I have heard other “experts” answer this quickly by saying,… Read Full Article
How the Savannah Bananas Find Customer Service Rockstars
January 25, 2025 | By: John DiJulius
Everyone you hire contributes to your culture in some way. A big difference between finding future rock stars and posers is finding out what investment the candidate made to learn about your organization. Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels… Read Full Article
Airbnb Offers Help/Rolling Out CX Initiative to 40 Locations/2025 Workshop Series
January 19, 2025 | By: John DiJulius
While Many LA Landlords Price Gauge, Airbnb is offering free housing people who have lost their homes / How one company successfully rolled out its CX Initiative Across 40 Locations / Announcing our 2025 Livestream Workshop Series Landlords take advantages of LA Victims Los Angeles landlords are being accused of price gouging because the wildfires… Read Full Article
