Investing in Customer Service
April 11, 2025 | By: John DiJulius
Why Human Moments are More Critical than Ever / How QuikTrip Revolutionized the Convenience Story Industry / Why You May Not Be Investing in Customer Service The #1 Reason Why Companies do not invest in Customer Service One of my favorite books I read was The Slight Edge, written by Jeff Olson. It talks… Read Full Article
Everything Speaks: Do You Have Negative Cues?
March 27, 2025 | By: John DiJulius
Everything Speaks: Do You have Negative Cues? Build your company’s Customer experience as if no Customer has bad intentions. One of the biggest contributors to the Customer service crisis is management’s paranoia that Customers are out to take advantage of them. This leads to a significant amount of time that companies spend on creating and… Read Full Article
Can Introverts Provide Excellent Customer Service?
March 27, 2025 | By: John DiJulius
Can introverts provide excellent customer service? When we think of great customer service, the stereotype can be of an outgoing, charismatic employee. If that is true, does that mean people who are shy or introverted should not be as good at customer service? This is an important question since it is reported that nearly 50%… Read Full Article
The Customer Revolt / Two CX Legendary Brands Struggling
March 23, 2025 | By: John DiJulius
The Customer Revolt / Two CX Legendary Brands Struggling / In Search of Greatness / Undercover Customer A weakening economy exposes companies with lousy customer service What do the following companies have in common: TGI Fridays, Red Lobster, JOANN Fabric, Spirit Airlines, Big Lots, Hooters, and Forever 21? These are just some companies that have… Read Full Article
The Relationship-Disadvantaged Epidemic
March 14, 2025 | By: John DiJulius
There is a Relationship-Disadvantaged Epidemic; Here’s What Your Business Can Do About It The majority of young men have never asked a woman out on a date in person My favorite podcaster, Scott Galloway recently said, “More than half of 18-24 males have never asked a woman out in person. Think about how tragic… Read Full Article
