My Acting Debut / Pope Calls Out Nuns/ Apple Air Tags/Credit Union Best Practice
January 14, 2025 | By: John DiJulius
Our thoughts are with our cherished friends and clients who are affected by the devastating fires in California. Service is often thought of as something offered to customers or employees, but it’s what builds and keeps communities. For those considering a way to help from afar, here is a vetted list of organizations providing aid. … Read Full Article
Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z
January 06, 2025 | By: John DiJulius
Company Fires Employees Who Admit Being Stressed / What is your word of 2025? How one company Received 225 “5-Star” reviews in one year / Gen Z will not wait on hold How one company Received 225 “5-Star” reviews in one year It took Outer Banks Blue Realty Services, a property management company, ten years… Read Full Article
The Best Customer & Employee Experience Content of 2024
December 12, 2024 | By: John DiJulius
The Best Customer & Employee Experience Content of 2024 We’ve gathered the favorite blogs, podcasts, and videos over the past year and compiled them here for you to bookmark, share and enjoy! If you’re not currently subscribed to each of these, we’ve included links for you to do that below. Read Our Top Customer &… Read Full Article
#1 Hated Company files for Bankruptcy
December 05, 2024 | By: John DiJulius
#1 Hated Company files for Bankruptcy / Don’t be a Disney Boss / Stop Sending Your Customers Holiday Gifts / America’s Most Trusted Brands Do Not Send Your Top Customers Holiday Gifts Your customers don’t want your brownies – As 2024 comes to an end, businesses start thinking about how they will show their appreciation… Read Full Article
How Chick-fil-A Gets Their Young Workforce to Deliver a World-Class Customer Experience
November 26, 2024 | By: John DiJulius
Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how bad the young labor force is and how this generation doesn’t want to work hard. I cannot disagree more. I also believe this is a crutch many leaders use to avoid building a better employee… Read Full Article
