The Only Disability Is A Bad Attitude
August 21, 2013 | By: John DiJulius
DirecTV bills Customer even after house burns down
Social Media Guidelines for Employees
August 14, 2013 | By: John DiJulius
Sasha Strauss interview on creating Customer service partnerships
Email Never & Always standards
August 01, 2013 | By: John DiJulius
how hotel handles ridiculous request
Create an Above & Beyond Culture
July 30, 2013 | By: John DiJulius
Priming their minds –In my book, What’s the Secret?, Commandment VIII: Creating an Above & Beyond Culture, is about how world-class Customer service companies are constantly making their employees aware of all the simple ways they can surprise and delight their Customers. The following audit questions are critical if your company has what it takes… Read Full Article
