Creating a World-Class Employee Experience
May 06, 2013 | By: John DiJulius
Employee Engagement, part 1- Written by Senior Customer Service Consultant Dave Murray Internal Focus – So many organizations want to treat their customers well, yet so few take the time to consider their employees in the equation. Don’t get me wrong, several organizations provide great annual service training programs, service related contests, etc., but how… Read Full Article
Too Fat To Tan
May 01, 2013 | By: John DiJulius
Too Fat To Tan – After a woman purchased a tanning package, she was told she was too fat to tan at a tanning salon, and the salon would not give her a refund. The employee said, “Sorry, but I’m not going to let you tan today because we’ve just implemented a new policy where… Read Full Article
9 Worst Customer Service Companies
April 24, 2013 | By: John DiJulius
Blame it on the youth – Due to the fact that technology has dramatically reduced face-to-face interaction, the younger generation has fewer inherent people skills than previous generations, which ultimately means lower service aptitude. As a result, managers and companies complain about how difficult it is to employ “the youth,” and they are the reason… Read Full Article
Asking your customer to bend over
April 18, 2013 | By: John DiJulius
Sheer Madness – Lululemon, an athletic apparel retail store, is currently the punch line of many jokes as a result of extremely poor judgment in how they recently handled the recall of yoga pants. Social media has sent it viral. You see, when women came back to the store to return the too-sheer yoga pants… Read Full Article
