Lululemon blames the Customer
July 24, 2013 | By: John DiJulius
Like Netflix – I love Lululemon as a consultant and as a Customer. For years, Lululemon was a case study for retailing excellence, creating an excellent Customer experience in their stores. I still use their innovative model as an example for my consulting clients. However, 2013 has not been a good year for the Canadian-based… Read Full Article
The Queen of Concierge
July 16, 2013 | By: John DiJulius
Ownerâ??s outburst results in social media outburst
2013 Secret Service Summit Lineup
June 25, 2013 | By: John DiJulius
Customer Service Revolution Hot in Cleveland – Who needs LeBron? We have Customer service! Yes, it would be really nice if one of our major sports team won a championship. However, in spite of that, Cleveland is on the rise. Personally I love Cleveland and I am proud to say I am from Cleveland and… Read Full Article
Tim Horton’s Poor Judgment
June 18, 2013 | By: John DiJulius
Restaurant refuses to allow boy to call 9-1-1 – A young boy had an asthma attack at one of the Tim Horton’s restaurants in London, Ontario. He asked store employees if he could call 9-1-1 for an ambulance. They refused, according to The Inquisitr. Why/how could such poor judgment be made? The employees say because… Read Full Article
