How to Woo Job Candidates Recently, I interviewed author Scott Greenberg on the Customer Service Revolution podcast episode 147. Scott shared a great example of how to woo potential job candidates during an interview process. One business owner reserves a parking spot right up front that says, “Welcome, Sherri.” Then, when the candidate walks inside,… Read Full Article
Do You Have Accidental Bosses? An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training. These startling findings… Read Full Article
How to Improve Presentation Skills 5 Simple Tips You Can Use to Crush Your Next Presentation! 10 years ago, I left my very predictable job as a department director in the professional sports industry to become a consultant, public speaker, and facilitator. At the time I needed to know how to improve my presentation skills. … Read Full Article
What do you think is the top reason people give when asked what makes life most fulfilling? A great life partner? Raising kids? Money? Pew Research Center conducted a study to better understand Americans’ views of factors that lead to a fulfilling, happy life. Surprisingly, the majority of those surveyed said job satisfaction was the… Read Full Article
“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about taking on the company success as a personal crusade.” – Stan Slap When entrepreneurs start a company, they find a few crazy people to… Read Full Article
Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. In addition to… Read Full Article
Learning to build a culture of connection is more important than ever. Training employees to develop the people skills necessary to build relationships is essential to their and your customer’s well-being. The U.S. Surgeon General, Dr. Vivek H. Murthy, released an advisory of how the “epidemic of loneliness and isolation” is negatively impacting millions of… Read Full Article
So many organizations struggle to train their teams in customer service, and then conversely, struggle to provide a consistent experience to their customers. Why is this? In theory, providing quality training seems to make such clear sense. Yet, in reality, most organizations have poor execution, or worse, don’t focus on customer experience at all and… Read Full Article
Great customer service skills is something we all want our next generation of employees to have. But when your employee disappoints your Customer, whose fault is that? Typically, the blame is placed on the employee for using poor judgment or being indifferent to the Customer. However, ninety-nine percent of the time blame should be placed… Read Full Article
We have all heard that one bad apple spoils the bunch. If you want to keep your workplace culture healthy, beware of the bad apple. I recently saw a sign in a business window that read: “We are hiring”. Then it listed numerous positions, likely every position they had. That wasn’t what shocked me, though…. Read Full Article
