For your team members to be at their best, it goes without saying that you, as a leader need to be at your best. In addition to building strong businesses, successful leaders help employees reach their full potential. When your team is highly engaged, happy, and feels appreciated, you are more likely to have their… Read Full Article
Leadership is not something you’re just born with. It’s not a chance or a position. Rather, leadership is a choice. However, you can’t just choose to lead and then stop there. You have to choose to lead well. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder… Read Full Article
I have never been a collector of objects. I’m not too nostalgic about things, at least not anything physical. However, I realize that I have collected something very special and priceless my entire life. People compliment me on my collection all the time. I constantly stress to my three sons and all my employees that… Read Full Article
Are you fighting “Woe is Me” syndrome? By Dave Murray Many organizations today, regardless of business model or industry, are experiencing the same struggles – customer demand is at an all-time high and staffing is a major issue. This toxic combination can leave even your best team member saying, “woe is me…we need help!” As… Read Full Article
Great Commencement Speech One of my favorite bloggers and podcasters, Scott Galloway wrote a great piece called Advice to Grads: Be Warriors, Not Wokesters. Here are a few of my favorite lines: “Don’t do what you are asked to do, but what you are capable of doing…Get strong, really strong. You should be able to… Read Full Article
Trauma doesn’t discriminate. The highest cause of anxiety is uncertainty. And today, there’s too much uncertainty. Whether it’s overcoming a loss of a spouse, or loss of a child, or dealing with job loss, understanding why allows us to take that opportunity to create a plan to come out of it in a better way…. Read Full Article
1. Feature Article How To Find Your Personal Why By John DiJulius, Chief Revolution Officer Each of us has the ability to impact thousands of people’s lives through providing genuine care for others, whether it is called Customer service or human service. One of my favorite quotes is by author Marian Wright Edelman, who… Read Full Article
Feature Article The Best Group of Speakers All in One Place By John DiJulius, Chief Revolution Officer What do Seth Godin, Guy Kawasaki, Ken Blanchard, Tom Bilyeu, Jesse Itzler, and Adrienne Bankert all have in common? They are the top speakers in the world today, and they are all presenting at this year’s Virtual Customer Service Revolution,… Read Full Article
1. Feature Article Feeling Bad About Social Inequity Is Not Enough By John DiJulius, Chief Revolution Officer Like most people when I saw the news about the George Floyd incident, I was horrified. I wanted immediate justice and was irate that it took so long before the officers involved were fired, arrested and charged…. Read Full Article
1. Feature Article Why Your Best Is NOT Good Enough By John DiJulius, Chief Revolution Officer My two favorite examples of how giving your best should not be the goal are: The Reality Distortion Field and the 4-Minute Mile. My least favorite saying is “I gave my best.” To me, it is an unacceptable crutch;… Read Full Article
