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054: “The Experience Maker” with Dan Gingiss

September 01, 2021 | By: Dave Murray

Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share.    You will learn: How to be WISE in… Read Full Article

How to Create the “Ultimate Guest Experience” with Author Scott McKain

August 26, 2021 | By: Dave Murray

The lifeblood of any business is repeat and referral customers. The way that you get those is through creating an ultimate customer experience.  How do you do that exactly? Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, explains that in order to do this,… Read Full Article

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Episode 053: The Science of Service and Loyalty with Jack Mackey

August 25, 2021 | By: Dave Murray

In this week’s episode, Dave Murray, Senior Customer Experience Consultant for The DiJulius Group, sits down with Jack Mackey who’s listed in the Who’s Who of Customer Experience and is a founding member of the Customer Experience Professionals Association. Understand how to create remarkable new experiences by solving not selling and make it easy for… Read Full Article

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Episode 052: Talking “Ultimate Guest Experience” with Author Scott McKain

August 18, 2021 | By: Dave Murray

Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience.  You will learn: The difference between the customers we attract versus the customers we pursue The true importance… Read Full Article

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How to Avoid the “Woe is Me” Employee Mentality

July 26, 2021 | By: Dave Murray

Are you fighting “Woe is Me” syndrome? By Dave Murray Many organizations today, regardless of business model or industry, are experiencing the same struggles – customer demand is at an all-time high and staffing is a major issue. This toxic combination can leave even your best team member saying, “woe is me…we need help!” As… Read Full Article

HOW TO REDUCE THE 1 CAUSE OF ANXIETY IN BUSINESS

Why Employees Want to Leave and How to Stop It

January 20, 2021 | By: Dave Murray

4 Quick Tips to Help you Make Price Irrelevant   1) Customer Service Feature Story   Why Employees Want to Leave and How to Stop It Every year, improving employee morale, turnover, and employee experience is a major objective for many organization’s leadership teams. Building a world-class experience encompasses both customer and employee. How can… Read Full Article

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How to Create a Customer Experience Journey that will Produce Amazing Results

January 13, 2021 | By: Dave Murray

5 Quick Tips to Help you Make Price Irrelevant 1) Feature Story How to Create your Customer Experience Cycle that will Produce Amazing Results By Dave Murray Nothing will have a bigger impact on elevating your customer service company-wide than developing your Customer Experience Cycle (CEC). The vast majority of businesses suffer from inconsistencies in… Read Full Article

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Want to transform your customer service? Do this first. We lost a true Legend of CX

December 02, 2020 | By: Dave Murray

4 Quick Tips to Help you Make the Pandemic Irrelevant   1. Customer Service Feature Story Want to transform your customer service? Do this first By Dave Murray, Senior Customer Service Consultant   As a customer service consultant, I repeatedly get asked, “When wanting to substantially improve your company’s customer service, where is the best… Read Full Article

5 Ways to Better Engage with Your Customers and Become Less Boring

September 24, 2020 | By: Dave Murray

Boring loses business.  But the reality is, most of us are boring.  Want proof?  Just watch one of your own Zoom calls and see if you would be engaged with yourself. Well, 90% of us definitely would not! Virtual has changed everything. The rules are different now. So you’ve got to up your game because… Read Full Article

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021: Boring Loses Business with Darren LaCroix

September 16, 2020 | By: Dave Murray

Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may have been born without a funny bone in his body, but he possessed the desire to learn and the willingness to fail. This self-proclaimed student of comedy is… Read Full Article