How to Avoid your CX Initiatives from Being Another Flavor of the Month

November 27, 2023 | By: Nicole Paul

You’ve spent months executing a new initiative to help streamline things for your team. Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. The day arrives, the notice goes out to the team,… Read Full Article

Building A Sense Of Community: American Airlines Opens Its First Hotel

June 05, 2023 | By: Nicole Paul

There’s a common thread that connects each and every one of us, you just have to take the time to find it. Some people have an automatic connection, others end up connecting in funny ways. Think about how a concert can unite thousands of strangers. Completely different age groups, economic statuses, genders, political viewpoints, and… Read Full Article