How Delta Airlines Has Made Price Irrelevant
May 19, 2025 | By: John DiJulius
While most airlines chased customers with low fares, Delta has taken a different approach—banking on the idea that travelers would pay more for a better experience. That bold strategy has paid off: Delta is now the highest-earning airline in the U.S. and the most profitable, with a rare customer loyalty level in the industry. “We… Read Full Article
The Most Effective Way to Train Gen Z on Customer Service
May 08, 2025 | By: John DiJulius
Long gone are the days of sitting employees in front of a screen and having them watch hours and hours of a talking head, training videos, or read training manuals. This is not just a generational trend. The way employees learn, retain, and consume information has evolved. Whether you are launching or keeping top of… Read Full Article
How to Build Incredible Connections in Client Meetings
May 05, 2025 | By: John DiJulius
If you are in sales, an account executive, or business development, you want to stand out from all the other smart people who do what you do. Relying solely on your professional expertise will not be a differentiator. Professional expertise, by itself, is a commodity in your industry. You need something more. You want to… Read Full Article
Do You Have a Call Center or a Relationship Center?
April 25, 2025 | By: Dave Murray
The Modern-Day White-Collar Sweatshop It’s 2025, and while AI, automation, and digital transformation continue to evolve how we do business, one thing hasn’t changed for many organizations: the call center still feels like the “white-collar sweatshop” of our time. Picture a typical call center—maybe even your own. Rows of cubicles, standardized scripts, and laser focus… Read Full Article
Leadership to Careship
April 17, 2025 | By: John DiJulius
Instead of Leadership – Careship / How to eliminate potential hires who may not align with your values / The US Falls in the World Happiness Ranking / Young Adults are the Least Happy The US Falls in the World Happiness Ranking According to the World Happiness Report, the United States has fallen to #24… Read Full Article
