Turn Selling Into An Experience
September 09, 2024 | By: John DiJulius
A Selling Experience Formula Selling has never been more difficult in today’s crowded market, where it is hard to tell one company, service, & product from another. A great company must train its sales teams to differentiate within the first few moments of contact with a potential buyer through the entire sales process. You are... Read Full Article
The Most Important Customer Service Skills Your Employees Need to Have
September 03, 2024 | By: John DiJulius
Today’s illiterate are those who are unable to make connections with others This blog will answer the following four questions: What are soft skills, and should we call them? Which service aptitude skills are most important for customer-facing employees to deliver an expectational customer experience? Which of the nine service aptitude skills can improve… Read Full Article
How Jeff Bezos Proved his Leaders Wrong
August 26, 2024 | By: John DiJulius
What type of inheritance will you leave your loved ones? Are you just leaving them paper? I love this 1-minute video clip by Tim Tebow on what we leave behind for our loved ones. “Paper ain’t going to change a lot of lives, but purpose is.” –Tim Tebow Why Customer Experience is Still… Read Full Article
IDENTIFYING AND DEVELOPING GREAT LEADERS
August 20, 2024 | By: John DiJulius
*The following excerpt on developing leaders is from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about… Read Full Article
LEAVING A LEADERSHIP LEGACY
August 08, 2024 | By: John DiJulius
*The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Your vision needs to be your wildest dream of the impact your organization can have on the world.” Great leaders are paranoid that there is a better way to do something… Read Full Article
