How To Keep The Underdog Spirit Alive In Your Culture As Your Organization Grows
October 14, 2024 | By: John DiJulius
The Future of CX has never looked Brighter We would like to congratulate the graduating class of Customer eXperience Executive Academy (CXEA) 2024! During this part-time, twelve month program, graduates were trained to design, lead, and manage the customer experience their companies deliver. Each completed a capstone project and attended intensive quarterly sessions where they… Read Full Article
Amazon orders workers back to office / Silent Layoff / Communications Best Practice
October 03, 2024 | By: John DiJulius
Amazon orders workers to go back to the office every day / The US Job Market No Longer Sizzling /The Silent Layoff / Virtual Experience Revolution Workshops / Internal Communications Best Practice Our Virtual Experience Revolution Workshops Great brands all have a signature experience. A signature experience is a distinct experience your customers and employees… Read Full Article
What all World-Class Customer Experience Brands Have in Common
October 01, 2024 | By: John DiJulius
Most companies have multiple statements—a mission, purpose, and core values. The problem with having numerous statements is that employees can’t keep track of them or remember them. The one statement that all world-class customer experience organizations have in common is they all have a customer experience action statement that they make sure every one of… Read Full Article
How To Motivate Today’s Workforce
September 23, 2024 | By: John DiJulius
“Great leaders make the world a better place; they are willing to do what it takes, make the necessary sacrifices, and rally others to do the same.” The Critical Importance Our Work Plays in Our Meaning and Purpose A study of Shell Oil employees found that those who retired at 55 and lived to be… Read Full Article
Is Investing in Customer Experience Worth It?
September 15, 2024 | By: John DiJulius
“The companies that don’t invest in customer experience are the ones whose leaders don’t understand the financial impact CX can have.” Several organizations are focused on building a world-class experience ecosystem for every business stakeholder. We have seen firsthand that companies with the strongest internal cultures are significantly less affected by economic instability. How do… Read Full Article
