How to Build a More Engaged Team While Becoming a More Effective Leader
July 28, 2023 | By: John DiJulius
Be On A Mission To Catch Your Employees Doing Things Right Did you know that 63% of employees who are recognized regularly said they wouldn’t consider looking for a new job? It’s time to be on a mission to catch your employees doing things right. Employees who are recognized regularly are more engaged and view… Read Full Article
How Team Members Can Be Inspired To Understand the Impact They Have On Customers
July 24, 2023 | By: John DiJulius
In most businesses, the front-line employee typically gets the recognition and glory. They include Account Executives, IT Techs, Consultants, Doctors, Lawyers, and Accountants. They are also the ones who immediately see the impact they have on customers. However, for those we refer to as invisible service providers, e.g., support teams, admins, receptionists, contact center, warehouse,… Read Full Article
How Technology Innovates Customer Service In The Digital Age
July 19, 2023 | By: John DiJulius
As we know, when it comes to purchasing products and services, today’s customer is no longer willing to sit back and accept anything even close to mediocrity. What used to be thought of as a simple purchase is now a Brand Experience. Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–for customer… Read Full Article
Can Soft Skills Be the Hero that Cures the Loneliness Epidemic?
July 09, 2023 | By: John DiJulius
Learning to build a culture of connection is more important than ever. Training employees to develop the people skills necessary to build relationships is essential to their and your customer’s well-being. The U.S. Surgeon General, Dr. Vivek H. Murthy, released an advisory of how the “epidemic of loneliness and isolation” is negatively impacting millions of… Read Full Article
Having Customer Service Issues? Consider Looking at Your Accounting Practices!
June 26, 2023 | By: Dave Murray
So many organizations struggle to train their teams in customer service, and then conversely, struggle to provide a consistent experience to their customers. Why is this? In theory, providing quality training seems to make such clear sense. Yet, in reality, most organizations have poor execution, or worse, don’t focus on customer experience at all and… Read Full Article
