Tap into Customer Wisdom and Drive Innovation with a Customer Advisory Board
October 04, 2023 | By: John DiJulius
Among The DiJulius Group’s consulting clients is StandardAero, one of the world’s largest independent maintenance, repair, and overhaul providers for business aviation, commercial aviation, military, and industrial power customers. Like a growing number of organizations, it has a Customer Advisory Board (CAB). I had the good fortune of recently speaking at StandardAero’s annual CAB Meeting… Read Full Article
How To Identify Talent: 7 Key Traits That Set Emerging Leaders Apart
October 02, 2023 | By: John DiJulius and Dave Murray (Co-Author)
“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision. A leader’s emotional commitment is about taking on the company success as a personal crusade.” – Stan Slap When entrepreneurs start a company, they find a few crazy people to… Read Full Article
Tips to Boost the Success of Your Customer Service Strategy
September 25, 2023 | By: John DiJulius
How successful is you customer service strategy? Your prices are non-negotiable. The customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your employees are loyal and stakeholders, content. You have built a company that is respected, and your reputation is strong. When a successful customer service strategy is… Read Full Article
Is the Customer Service Recession Ending?
September 18, 2023 | By: John DiJulius
Since the middle of the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on… Read Full Article
Your Guide to Making One on One Employee Meetings Matter
September 10, 2023 | By: Dave Murray
Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article
