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Why Every Business Needs A Customer Service Consulting Firm

June 23, 2023 | By: John DiJulius

Is the goal of your business to be the best experience anybody could have in a day? If so, expert guidance can help you make that happen, again and again. While there are many variables at play across a wide range of industries, the reason every business needs a customer service consulting firm comes down… Read Full Article

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How to Hire and Retain the Best Team Members by Improving Your Recruitment Strategy

June 19, 2023 | By: John DiJulius

The objective of a company’s hiring process is not to fill job openings with warm bodies. It doesn’t matter if you are a small, medium, or large organization, or you are the Director of Human Resources, Head of Recruitment, or a department leader creating a recruitment strategy. Nor does it matter if you are hiring… Read Full Article

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How to Train Great Customer Service Skills in the Next Generation

June 12, 2023 | By: John DiJulius

Great customer service skills is something we all want our next generation of employees to have. But when your employee disappoints your Customer, whose fault is that? Typically, the blame is placed on the employee for using poor judgment or being indifferent to the Customer. However, ninety-nine percent of the time blame should be placed… Read Full Article

Nicole, The DiJulius Group

Building A Sense Of Community: American Airlines Opens Its First Hotel

June 05, 2023 | By: Nicole Paul

There’s a common thread that connects each and every one of us, you just have to take the time to find it. Some people have an automatic connection, others end up connecting in funny ways. Think about how a concert can unite thousands of strangers. Completely different age groups, economic statuses, genders, political viewpoints, and… Read Full Article

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This is how Leaders can Improve the Customer Journey

May 30, 2023 | By: John DiJulius

With overall customer satisfaction in all industries dropping to twenty-year lows, most likely caused by the great resignation, more and more CEOs have decided to literally get on the front lines on a regular basis to better educate themselves on what it is really like to be their customer and customer-facing employees. They are walking… Read Full Article