Employees Talk About Work, A Lot. These Tips Will Make it Positive
September 05, 2023 | By: John DiJulius
“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course,… Read Full Article
Here is a Great Way to Test Your New Employee’s Service Aptitude
August 28, 2023 | By: John DiJulius
The Employee Service Aptitude Test One of the best tools for measuring if an employee’s service aptitude is high enough to start interacting with a company’s customer is the Employee Service Aptitude Test (E-SAT), created by The DiJulius Group. The E-SAT is a customized test that asks approximately 25-50 multiple-choice questions about common situations that… Read Full Article
Want to Boost Employee Engagement? Build This Kind of Culture
August 18, 2023 | By: John DiJulius
Think about the last time you made someone’s day. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the… Read Full Article
How To Be A More Effective Leader By Learning The Best Way of Storytelling
August 13, 2023 | By: Dave Murray
Storytelling is a powerful tool used for centuries to convey important messages and lessons. Stories can capture people’s attention, engage their emotions, and inspire action. In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. In addition to… Read Full Article
What is Poor Customer Service Costing You And How Can A CX Consulting Firm Help?
August 07, 2023 | By: John DiJulius
CX (customer experience) consulting services can help you objectively look at the customer experience your brand is offering. Does it really deliver, or is detracting from your customers and even your employees? Today’s consumers demand to do business with the people and brands that will offer them the best experience. With customer expectations at record… Read Full Article
