A clear purpose of why the business exists. First and foremost every organization that provides superior service has a strong Customer Experience Action Statement that creates a clear direction for everyone in that business. The true underlying purpose of what an organization brings to the community and why your Customers buy from you that they couldn’t get elsewhere.
In a time of uncertainty, there are only three certainties in life: death, taxes, and customer experience. Interestingly, it takes a pandemic or an economic fallout for companies to focus more on the customer experience they deliver. Unfortunately, many leaders still don’t see the correlation between customer service and company success. However, as a few… Read Full Article
Customer service done right can be your company’s single biggest competitive advantage. Become a revolutionary customer service leader who’s ready to stop competing on price and instead focus on building a brand that people cannot live without. If you’re ready to start your own customer service revolution journey, follow along. What Customer Service Revolution Means… Read Full Article
The most successful companies in the world are not characterized by the best products in the world but by redefining expectations. The best brands address our emotional and social needs. Strong businesses define a brand character that reflects our values and our personality. Organizations must not let relationships become mere transactions because customers will stay… Read Full Article
Creating a Customer Service Revolution What does it take to create a world-class customer experience? Whether you are a CEO, leader, mid-level manager, frontline employee, or just a person with a dream, hopefully, you have an understanding that success starts with having a vision of what could be and that the true purpose of a… Read Full Article
As police department chief in one of the largest cities in the U.S, Johnny Jennings talks about how he’s leading the new narrative in policing. His vision? To be the Chick-fil-A of police departments – delivering world-class hospitality, earning a genuine thank you, and leaving a positive impression even when they have to enforce the… Read Full Article
Starbucks’ Customer Service Vision Statement (aka Customer Experience Action Statement) How did Howard Schultz express Starbuck’s customer service vision? “We are not in the coffee business serving people, we are in the people business serving coffee. People want to be part of something larger than themselves. They want to be part of something they’re proud… Read Full Article
It is important for every organization to have mission and purpose statements. They serve as guides when it comes to decision-making and alignment, and ultimately, for the highest level of service. Nonetheless, it is important for a business to understand the differences and benefits of mission, purpose, and customer experience action statements (formerly known as… Read Full Article
Customer service and soft skills are not common sense. This may be contrary to what most people believe. They are not innate, and most definitely, people are not born with them. The quality of your customer service and the level of your organization’s customer service comes down to one thing and one thing only. This… Read Full Article
Must Watch Video – The Future Of Customer Service Take ten minutes this week and show this The Future Of Customer Service video to your leadership team. Everyone needs to know what is happening and how to be ready for 2019 and beyond. Customer Experience Stands Out | The DiJulius Group Nearly every business states… Read Full Article
When I am working with my clients, I always tell them that creating the Service Vision is difficult, but what is even more difficult is sustaining the momentum. Ensuring that it is alive and being executed twelve to eighteen months from now. I had the pleasure of working with Al Serra Auto Plaza on their… Read Full Article
