The new rules to dominating your industry.
This guest article is brought to you by Christine Cashen, who is keynoting the 2018 Customer Service Revolution. Christine Cashen delivers a fast-paced, hilarious program with useful content that makes her a sought after speaker worldwide. Christine holds a Bachelors Degree in Communication and a Masters Degree in Adult Education. She is a member of the National… Read Full Article
Is A 4-Day Workweek The Future of Business? Multiple studies have shown that the vast majority of an employee’s workday is unproductive due to distractions. 38% of the time an employee is actually productive for less than three hours of their eight-hour shift. The studies state that distractions at work have effects comparable to an… Read Full Article
Luxury Theaters Fight Back Against Amazon & Netflix DIRECTV, Amazon & Netflix have dramatically hurt traditional movie theatres. For the last ten years ticket sales have been on the decline in the US. Until recently, the only strategy theaters executed to combat declining sales was to increase ticket prices. Not exactly the best way to… Read Full Article
As brick and mortar retail locations are currently struggling to compete with the growing world of online shopping, it is more important now than ever for store front retailers to embrace their core differentiation: the physical shopping experience. What experience are you providing to your customers that will allow you to stand out and differentiate… Read Full Article
This guest article is brought to you by Eric Chester, who is keynoting the 2018 Customer Service Revolution. Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He’s an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating… Read Full Article
Mark Sanborn, CSP, CPAE, is the president of Sanborn & Associates, Inc. An internationally recognized speaker and bestselling author, Mark is widely known as an expert on leadership and customer service. For more information, visit www.marksanborn.com or call 303-683-0714. LOVE is a four-letter word in the business world. It makes us uncomfortable. It seems inappropriate… Read Full Article
Soft skills are intangible and difficult to quantify, unlike hard skills, which can be demonstrated and measured. Hard skills are the necessary abilities that are needed to simply get the job done. Soft skills are the personal a tributes that enable someone to interact effectively and harmoniously with other people. Soft skills include social ability,… Read Full Article
Is it possible to go from bad to great at Customer Service? While The DiJulius Group has been fortunate to work with many world-class Customer Service companies, we have also been hired by poor Customer Service companies, ranked near the bottom in service in their industry, and have had amazing success at helping them… Read Full Article
A close friend of mine recently reached out to me regarding his son, Ryan, a recent college grad. Ryan had just moved to a new city and was hoping to find a local financial advisor to work with. He remembered that I was friends with the VP of a financial firm in the same city… Read Full Article
My TEDx Talk | Need Your Help The following is my TEDx Talk (9:30 minutes) titled Meet as Strangers Leave as Friends. I think you will really enjoy it. Today all of us are part of the touchscreen generation. As a result we have less face-to-face interactions and our people skills are eroding. There is absolutely no greater… Read Full Article
