The new rules to dominating your industry.
As brick and mortar retail locations are currently struggling to compete with the growing world of online shopping, it is more important now than ever for store front retailers to embrace their core differentiation: the physical shopping experience. What experience are you providing to your customers that will allow you to stand out and differentiate… Read Full Article
This guest article is brought to you by Eric Chester, who is keynoting the 2018 Customer Service Revolution. Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He’s an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating… Read Full Article
Mark Sanborn, CSP, CPAE, is the president of Sanborn & Associates, Inc. An internationally recognized speaker and bestselling author, Mark is widely known as an expert on leadership and customer service. For more information, visit www.marksanborn.com or call 303-683-0714. LOVE is a four-letter word in the business world. It makes us uncomfortable. It seems inappropriate… Read Full Article
Soft skills are intangible and difficult to quantify, unlike hard skills, which can be demonstrated and measured. Hard skills are the necessary abilities that are needed to simply get the job done. Soft skills are the personal a tributes that enable someone to interact effectively and harmoniously with other people. Soft skills include social ability,… Read Full Article
Is it possible to go from bad to great at Customer Service? While The DiJulius Group has been fortunate to work with many world-class Customer Service companies, we have also been hired by poor Customer Service companies, ranked near the bottom in service in their industry, and have had amazing success at helping them… Read Full Article
A close friend of mine recently reached out to me regarding his son, Ryan, a recent college grad. Ryan had just moved to a new city and was hoping to find a local financial advisor to work with. He remembered that I was friends with the VP of a financial firm in the same city… Read Full Article
My TEDx Talk | Need Your Help The following is my TEDx Talk (9:30 minutes) titled Meet as Strangers Leave as Friends. I think you will really enjoy it. Today all of us are part of the touchscreen generation. As a result we have less face-to-face interactions and our people skills are eroding. There is absolutely no greater… Read Full Article
You’ve probably seen the new Domino’s Pizza Carryout Insurance commercials: Domino’s is now offering Carryout Insurance! “Free protection for your most delicious asset. Pizza accidents happen. That’s why we’re introducing free CARRYOUT INSURANCE® on all carryout orders. If damage occurs to your carryout order after you leave the store, just bring it back and we’ll remake it for free.” Domino’s carryout insurance… Read Full Article
What can The Greatest Showman teach us about Customer Experience? The blockbuster film, inspired by the story of P. T. Barnum’s creation of the Barnum & Bailey Circus, The Greatest Showman celebrates the birth of show business, and tells of a visionary who created an unusual never seen before experience that became a worldwide sensation…. Read Full Article
“Companies spend millions creating and advertising their brands, yet the Customer’s experience is what drives Customer perception.” Customer Experience is the new Branding Branding is no longer about building perception in your Customer’s mind. In the age of smartphones and social media, Customer Experience is the new branding. Every company is in the Customer perception… Read Full Article
