In times of adversity and change, we discover who we are and what we’re made of. As the saying goes, “Tough times don’t build character. They reveal it.” How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be… Read Full Article
Have you found yourself in a funk while you’re in quarantine? Be the best version of yourself and get back on your feet emotionally, physically, spiritually, and financially. Here are 5 ways to create your own perfect quarantine narrative: Be grateful. Appreciate all the incredible essential frontline workers who bravely and selflessly continue to work… Read Full Article
1. Customer Service Feature Story How to Go From Good to Great Employee Engagement By Jess Pischel, CX Consultant Employee engagement and employee satisfaction have two very different meanings, although the two words are often used interchangeably. According to Google: “Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the… Read Full Article
Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives. Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your health. Instead, look at the… Read Full Article
1. Feature Article The Best Way To Jump Start Your Future Demand By John DiJulius, Chief Revolution Officer It is safe to say most businesses, affected by the current crisis, will have more demand in the second half of 2020 than they do right now. However, by letting this scenario play out, there are at… Read Full Article
Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who’s ready to stop competing on… Read Full Article
It is important for every organization to have mission and purpose statements. They serve as guides when it comes to decision-making and alignment, and ultimately, for the highest level of service. Nonetheless, it is important for a business to understand the differences and benefits of mission, purpose, and customer experience action statements (formerly known as… Read Full Article
1. Feature Article Be The Best Decision Your Employees Ever Made By John DiJulius, Chief Revolution Officer Your company’s employee experience is on center stage. How we treat the human beings in our organization during this time will be what they remember forever. Every employee is in their most vulnerable state. They need to know… Read Full Article
Now is the time to take your customer experience to a completely different level. In the BQ (Before Quarantine) era, the majority of business models were high tech and no touch. As a result of social distancing, we now long for a sense of community, belonging, and purpose, in a world in which people actually… Read Full Article
The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees. The DiJulius Group works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Chick-fil-a, Nestle, Marriott Hotel, PWC, Celebrity Cruises, Progressive Insurance,… Read Full Article
