How Technology Innovates Customer Service In The Digital Age

July 19, 2023 | By: John DiJulius

As we know, when it comes to purchasing products and services, today’s customer is no longer willing to sit back and accept anything even close to mediocrity. What used to be thought of as a simple purchase is now a Brand Experience. Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–­for customer… Read Full Article

Can Soft Skills Be the Hero that Cures the Loneliness Epidemic?

July 09, 2023 | By: John DiJulius

Learning to build a culture of connection is more important than ever.  Training employees to develop the people skills necessary to build relationships is essential to their and your customer’s well-being. The U.S. Surgeon General, Dr. Vivek H. Murthy, released an advisory of how the “epidemic of loneliness and isolation” is negatively impacting millions of… Read Full Article

Having Customer Service Issues? Consider Looking at Your Accounting Practices!

June 26, 2023 | By: Dave Murray

So many organizations struggle to train their teams in customer service, and then conversely, struggle to provide a consistent experience to their customers. Why is this? In theory, providing quality training seems to make such clear sense. Yet, in reality, most organizations have poor execution, or worse, don’t focus on customer experience at all and… Read Full Article

Why Every Business Needs A Customer Service Consulting Firm

June 23, 2023 | By: John DiJulius

Is the goal of your business to be the best experience anybody could have in a day? If so, expert guidance can help you make that happen, again and again. While there are many variables at play across a wide range of industries, the reason every business needs a customer service consulting firm comes down… Read Full Article

How to Hire and Retain the Best Team Members by Improving Your Recruitment Strategy

June 19, 2023 | By: John DiJulius

The objective of a company’s hiring process is not to fill job openings with warm bodies. It doesn’t matter if you are a small, medium, or large organization, or you are the Director of Human Resources, Head of Recruitment, or a department leader creating a recruitment strategy. Nor does it matter if you are hiring… Read Full Article