Companies Are Spending More on Employee Engagement Than Ever. Gallup Says It’s Getting Worse. Here’s Why.

August 03, 2026 | By: John DiJulius

Global Employee Engagement Just Hit a Five-Year Low. The Problem Isn’t Awareness — It’s the Absence of a System. The Number That Should Be Keeping Every Leader Up at Night Gallup’s 2026 State of the Global Workplace report contains a finding that deserves far more attention than it has received. Global employee engagement fell to... Read Full Article

Adobe Just Paid $150 Million to Learn What Every Great Service Brand Already Knows

July 28, 2026 | By: John DiJulius

Making It Hard to Leave Is Not the Same as Making Customers Want to Stay — and the Difference Will Cost You A $150 Million Lesson in What Customer Loyalty Actually Means In April 2026, a federal judge approved a $150 million settlement between Adobe and the U.S. Department of Justice, resolving FTC allegations that... Read Full Article

Xbox Just Laid Off 3,200 People and Said “We Spread Ourselves Too Thin.” Every Business Leader Should Read That Twice.

July 20, 2026 | By: John DiJulius

What Microsoft’s Most Painful Reset in Gaming History Teaches Us About Staying Anchored to Your Core Purpose Five Words That Should Stop Every Leader Cold Last week, Xbox CEO Asha Sharma laid off 3,200 employees — 20% of Xbox’s entire workforce — and shuttered four studios in what she described as a fundamental reset of... Read Full Article

The Industry’s Biggest AI Conference Just Admitted AI Isn’t the Hard Part Anymore

July 14, 2026 | By: John DiJulius

Customer Contact Week 2026 Has Shifted From AI Hype to a Harder Question: How Do You Automate Without Burning Out the Humans Who Are Left? The Industry’s Biggest Stage Just Changed the Conversation Customer Contact Week returns to Las Vegas this month, running June 22 through 25 at Caesars Forum. It bills itself as the... Read Full Article

“Lower Value Human Capital.” A CEO Actually Said That Out Loud.

July 06, 2026 | By: John DiJulius

The Standard Chartered Backlash Is a Warning About the Words Every Leader Chooses — and the Culture Those Words Reveal Four Words That Should Never Be Said Out Loud — and Were Last month, Bill Winters, the CEO of Standard Chartered, one of the largest international banks in the world, stood in front of investors... Read Full Article