Howard Schultz Tell Starbucks’ Leaders They Lost their Soul

March 07, 2024 | By: John DiJulius

#1 Predictor of a Child’s Lifetime Income / Howard Schultz Tell Starbucks’ Leaders They Lost their Soul /  Wendy’s Walking Back Surge Pricing Strategy / No Dreams Left Behind Retailers Ditching Self-Checkout Lanes Industry giants such as Costco, Walmart, Target, Kroger, and Dollar General are reversing their strategy on the self-checkout lanes. For the past… Read Full Article


Retail Strategy: Experience, Experience, Experience

March 04, 2024 | By: John DiJulius
When it comes to retail strategy, the three most important words are no longer location, location, location. They are now experience, experience, experience! For the last century, the phrase "location, location, location" has always been the number one retail strategy of brick & mortar brands. Where your business was located trumped nearly everything else. A... Read Full Article

Solutions to Improve Customer Service

February 25, 2024 | By: John DiJulius

Your Company’s Biggest Expense is Unhappy Customers What is a better investment—advertising or customer service training? One study showed that organizations worldwide spend $500 billion per year on advertising compared to only $9 billion to customer service training. That’s a pretty big disparity. If companies focused on solutions to improve customer service and making their… Read Full Article


E-Commerce Business Strategies: Zero Risk in the Digital Age

February 16, 2024 | By: Cal DiJulius

In the electrifying realm of e-commerce, a single click can whisk your desired products to your doorstep. Thus, the concept of “zero risk” has taken on a whole new dimension. As a customer experience consultant working with e-commerce businesses, I’ve witnessed firsthand the metamorphosis of customer satisfaction in this landscape. While traditional customer service still… Read Full Article


How to Become One of the Top Customer Satisfaction Companies

February 13, 2024 | By: John DiJulius

How Satisfied Are Your Customers? Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States.  These are companies who also have significant brand loyalty. “Customer service is one of those areas that has historically been viewed… Read Full Article