It's National Customer Service Week, Reward Your Team - An Article by Jess Bound

It’s National Customer Service Week, Reward Your Team

October 01, 2018 | By:

Happy National Customer Service Week! National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 1-5th. The theme this year is “Every Customer, Every Time”. That is precisely the goal of a Customer Service Vision Statement. The Customer Service Vision is what each and every… Read Full Article

The Stronger The Economy, The Weaker The Service, an article by John DiJulius

The Stronger The Economy The Weaker The Service

September 26, 2018 | By:

Economy Booming = Poor Customer Service There are many positives of an excellent economy. I will argue that there are a significant number of drawbacks as well. As a result of a booming economy, companies experience rapid growth and need more employees. This makes it an “employee market.” An increase in job opportunities causes an… Read Full Article

3 Ways to Build an Insanely Loyal Customer Base - Article brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution Conference in Cleveland, Ohio

3 Ways to Build an Insanely Loyal Customer Base

September 25, 2018 | By:

This guest article is brought to you by Lessonly, sponsor of the 2018 Customer Service Revolution.   There’s no doubt that building loyalty among customers is more important than ever before. When competitors are just a click away, it’s crucial for companies to go above and beyond to create strong relationships with their customers. If they don’t,… Read Full Article

Andrew Sykes, Breakout Speaker for the 2018 Customer Service Revolution Conference in Cleveland Ohio

Employee Habits Drive Your Culture, Brand & Customer Experience

September 25, 2018 | By:

This guest article is brought to you Andrew Sykes, who presenting at the 2018 Customer Service Revolution.       If your company was a human being, what type of personality would it have? From a customer’s point of view this really matters, because we’re all seeking meaningful and positive relationships with the products, services and… Read Full Article

This Is Not Your Parent's Bank, an article by John DiJulius about Capital One Cafe

This Is Not Your Parent’s Bank

September 19, 2018 | By:

Where can you go to chill out for as long as you want, grab a latte, enjoy free Wi-Fi, connect with others, snack on a pastry, and have access to community iPads? You probably said Starbucks. Let me add that you can also receive complimentary finance coaching. Would you believe you could get all of… Read Full Article

Why Do People Leave… Yet Stay?

September 18, 2018 | By:

This guest article is brought to you Direct Opinions, sponsor of the 2018 Customer Service Revolution. We all have something that moves us, motivates us to do something about it. A passion we are pulled toward pursuing. My passion is helping other people find passion at work. When I see someone miserable in their job, I… Read Full Article

Amazing Patient Experience Is Your Best Marketing

Amazing Patient Experience Is Your Best Marketing

September 12, 2018 | By:

As a Customer Experience Consultant with The DiJulius Group, I have become hypersensitive to the service that I receive as a customer, constantly searching for opportunities in which service providers can improve my experience with each interaction. In restaurants, the gym, grocery stores or running errands, I recognize both the positive and negative practices of… Read Full Article

Amazing Patient Experience Is Your Best Marketing

Amazing Patient Experience Is Your Best Marketing (Full Article)

September 10, 2018 | By:

As a Customer Experience Consultant with The DiJulius Group, I have become hypersensitive to the service that I receive as a customer, constantly searching for opportunities in which service providers can improve my experience with each interaction. In restaurants, the gym, grocery stores or running errands, I recognize both the positive and negative practices of… Read Full Article

Energy Givers and Energy Suckers: Which One Are You?

September 05, 2018 | By:

Every time you come in contact with anyone, you are one of two things—an energy giver or an energy sucker. Either you bring positivity and leave people feeling better for having interacted with you or your negativity drained them, which means you are known as an “Energy Vampire.” It is scientific proof that energy is… Read Full Article

2018 Customer Service Revolution Conference Speaker Judson Laipply

Looking Is Free

September 04, 2018 | By:

This guest article is brought to you by Judson Laipply, who is Keynoting the 2018 Customer Service Revolution. Growing up, my family owned a T-shirt, screen-printing, and sporting goods shop in the small town of Bucyrus, OH. Bucyrus is also the home of the Bratwurst Festival, a large three-day festival that brought a host of out… Read Full Article