You’ve probably seen the new Domino’s Pizza Carryout Insurance commercials: Domino’s is now offering Carryout Insurance! “Free protection for your most delicious asset. Pizza accidents happen. That’s why we’re introducing free CARRYOUT INSURANCE® on all carryout orders. If damage occurs to your carryout order after you leave the store, just bring it back and we’ll remake it for free.” Domino’s carryout insurance… Read Full Article
What can The Greatest Showman teach us about Customer Experience? The blockbuster film, inspired by the story of P. T. Barnum’s creation of the Barnum & Bailey Circus, The Greatest Showman celebrates the birth of show business, and tells of a visionary who created an unusual never seen before experience that became a worldwide sensation…. Read Full Article
“Companies spend millions creating and advertising their brands, yet the Customer’s experience is what drives Customer perception.” Customer Experience is the new Branding Branding is no longer about building perception in your Customer’s mind. In the age of smartphones and social media, Customer Experience is the new branding. Every company is in the Customer perception… Read Full Article
Why Wait Until 2020? Your CX Future Is Now! |The Dijulius GroupWhy Wait Until 2020? Your CX Future Is Now! |The Dijulius Group Every other article or blog that I read has a prediction for 2020 as it pertains to Customer Experience (CX) and expectation. I say, why wait until 2020? In my opinion, if… Read Full Article
This Is What CX Executive Sponsorship Really Looks Like It is a proven fact that World-Class Customer Service organizations are run by someone who is OBSESSED with the experience their company delivers. Jeff Bezos has always been the poster boy of a CEO who is relentless about Customer Experience and the results show. Another key… Read Full Article
How did Starbucks handle a very bad situation? As most of you have heard by now, Starbucks was at the center of a viral story last week when an employee at a Philadelphia location called the police on two African American men because the two men were sitting in the store without purchasing anything and… Read Full Article
Amy Cross, senior content marketing manager at NGDATA, is a creative marketing/communications professional with over ten years of experience in strategy and implementation of integrated lead generation and brand awareness campaigns, content strategy, planning and writing, digital and website optimization, social media, graphic design, public relations, project management, client relationship management, advertising and research. We’ve all been on the… Read Full Article
While recently watching a tribute to the late Stephen Hawking on the news, a quote of his that I had not heard before really caught my attention. It was: “The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” That got me thinking, doesn’t that quote sum up what typically happens to… Read Full Article
When you drop the ball at work or in your home life, how do you handle it? Whether you are delivering information to a client, co-worker, Customer, family member or friend, it is important you know how to navigate this conversation. When someone asks you, “What do you want first, the good news or the… Read Full Article
Our greatest fear should be that we will not realize our fullest potential before we die What if today is the last day of your life? Are you ready? Did you do what you were put on this earth to do? Did you make the impact in people’s lives you were capable of? We don’t… Read Full Article
