What Does the TV Show, Severance, Say About the State of Corporate Leadership
September 19, 2025 | By: John DiJulius
The show Severance won 10 Emmys at the 2025 Emmy Awards. The concept of the wildly popular show Severance is builtaround a dystopian workplace experiment in which employees undergo a surgical procedure called “severance,” which splits their consciousness into two separate identities: “Innie,” the version of themselves that exists only at work and has no… Read Full Article
Customer Engagement is a Contact Sport and Much More…
September 12, 2025 | By: John DiJulius
Spirit Airlines Files for Bankruptcy, Again It doesn’t matter how cheaply you sell your services and products; customers will not buy from you if your customer service is lousy. Spirit Airlines, the most hated brand in the US, has filed for Chapter 11 bankruptcy protection for the second time in less than a year. This… Read Full Article
How Joseph-Beth Booksellers’ Hires Customer Experience Rockstars and More…
September 05, 2025 | By: John DiJulius
Awesome Professional Development Best Practice Awesome Best Practice When speaking for Rentscale, the largest sales consulting and coaching company in the residential property management industry, I recently heard about a great best practice. Instead of hosting the traditional “book club,” they host a “YouTube club.” I absolutely love this. I immediately ripped off this idea… Read Full Article
Why Your Business Needs Customer Service Consulting Services
September 05, 2025 | By: John DiJulius
Customer Service Consulting Services: Transform Your Business with Expert Support Solutions Customer service can make or break your business. Studies show that 89% of customers switch to competitors after experiencing poor service, while companies with superior customer experience generate 60% higher profits than their competitors. If your business is struggling with customer retention, negative reviews,… Read Full Article
Do You Really Need a CRM Degree?
August 29, 2025 | By: John DiJulius
Do You Really Need a CRM Degree? Here’s a Better Alternative… When CX business leaders consider advancing their careers, one option that often comes up is pursuing a customer relationship management (CRM) degree. After all, customer experience has become a top differentiator in today’s market, and organizations that excel in building relationships gain a significant… Read Full Article
