Customer Experience + AI “As AI gets more efficient and accessible, we will see its use skyrocket,turning it into a commodity.” –Satya Nadella, CEO of Microsoft Can an interaction with an AI be better than one with a human? Think about that. When I read this in a report titled “The Experience Gap: AI’s Imminent Impact on CX,”… Read Full Article
Get Gifting Right Too many companies send generic gifts (company swag or a Starbucks gift card) out to their clients as thank-you gifts. If you want to stand out, get gifting right, you need to personalize your gifts. Watch the following 60-second video on how we WOWed Jesse Cole, founder of the Savannah Bananas, someone… Read Full Article
Chewy’s Legendary Above & Beyond Story Congratulations to the CXEA Class of 2025 We are thrilled to congratulate the following executives who just graduated from our Customer eXperience Executive Academy: Ty Smalstig, Director of Member Assistance at PSECU, Alicia Anderson, Human Resource and Talent Acquisition Business Partner Manager at PSECU, Steven Olson and Captain Teddy… Read Full Article
When Youth is a Disadvantage Many firms we (The DiJulius Group) work with have young professionals, recent college graduates, in client-facing positions. These roles can be in finance, legal, IT, medical, physical therapy, sales, account executives, and consulting industries, to name a few. The issue with service providers in their mid-twenties is that they can… Read Full Article
The show Severance won 10 Emmys at the 2025 Emmy Awards. The concept of the wildly popular show Severance is builtaround a dystopian workplace experiment in which employees undergo a surgical procedure called “severance,” which splits their consciousness into two separate identities: “Innie,” the version of themselves that exists only at work and has no… Read Full Article
First Federal Community Bank, based in Dover, OH, is focused on delivering a world-class client experience and a great employee experience to its team members. First Federal has conducted the World Class Leadership workshops and World Class Internal Culture workshops to establish leadership and internal communication standards. They have taken that focus a step further… Read Full Article
If you are in sales, an account executive, or business development, you want to stand out from all the other smart people who do what you do. Relying solely on your professional expertise will not be a differentiator. Professional expertise, by itself, is a commodity in your industry. You need something more. You want to… Read Full Article
Instead of Leadership – Careship / How to eliminate potential hires who may not align with your values / The US Falls in the World Happiness Ranking / Young Adults are the Least Happy The US Falls in the World Happiness Ranking According to the World Happiness Report, the United States has fallen to #24… Read Full Article
Skills to Become a Confident Speaker: Learn the Skills to Captivate Audiences Have you ever watched a speaker command a room, their words weaving a tapestry that leaves the audience spellbound? Public speaking is not just a skill; it is an art form that connects people, inspires change, and builds communities. In today’s world, where… Read Full Article
Stop Blaming the Younger Workforce The most common complaint I get from my audiences and consulting clients is about how bad the young labor force is and how this generation doesn’t want to work hard. I cannot disagree more. I also believe this is a crutch many leaders use to avoid building a better employee… Read Full Article
