The Best Customer & Employee Experience Content of 2022

The results are in! The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. I recommend sharing this with your entire team.

Our Top Blogs from 2022

1. A Leadership Epiphany on Workplace Culture
2. Where Have All the Workers Gone, and How Can I Attract and Keep Them?
3. 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets – and How to Avoid or Fix It
4. A Great Customer Loyalty Strategy: Screw Up First
5. Want to Win the Great Retention? Prioritize Employee Mental Well-Being
6. A Great CX Project Lead Has These 5 Characteristics
7. The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics
8. Irrefutable Evidence: Great CX Brands Outperform Competitors & Stock Market Significantly, in Any Economy
9. It Is Time to Recession-Proof Your Business
10. 4 Price Myth Busters

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Our Top Podcasts from 2022

1. From Homeless to Bad Ass Boss Bitch with Robin Robins
2. A Time to Win with Jay Baer
3. The Challenger Sale: Taking Control of the Customer Conversation with Matt Dixon
4. Winning on Purpose – The Unbeatable Strategy of Loving Customers with Fred Reicheld
5. The Generational Guru with Mark Perna
6. Meet as Strangers, Leave as Friends
7. Boundless with Andy Bailey
8. Referrals Without Asking with John Ruhlin
9. Change the Things You Can with Marcus Engel
10. Mastering Employee Engagement with Jared Green

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Our Top Videos from 2022

1. Find out what your VOO is and fix it
2. You can’t outsell high Customer attrition
3. Often when Customers complain about price, it is because the experience didn’t warrant it
4. Price Myth Buster – Consumers only buy coffee based on price
5. Charlotte Police Department Revolutionizing Customer Service in policing
6. How to deal with the critics & cynics regarding your Customer Experience initiative
7. How to attract your ideal Customer by giving them what they are looking for
8. What is a better investment advertising or Customer Experience training?
9. Customer Experience Myth buster – the correlations between wait time & NPS
10. The Answer’s Yes…What is the Question

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The DiJulius Group is Growing

Today is the golden era of customer and employee experience. The demand for The DiJulius Group’s methodology, consulting, speaking, and customer experience executive academy is exploding. As a result, we have added and/or promoted several rockstars.