Creating compassion and empathy by having your employees Walking in the shoes of your Customers.
CX (customer experience) consulting services can help you objectively look at the customer experience your brand is offering. Does it really deliver, or is detracting from your customers and even your employees? Today’s consumers demand to do business with the people and brands that will offer them the best experience. With customer expectations at record… Read Full Article
With overall customer satisfaction in all industries dropping to twenty-year lows, most likely caused by the great resignation, more and more CEOs have decided to literally get on the front lines on a regular basis to better educate themselves on what it is really like to be their customer and customer-facing employees. They are walking… Read Full Article
1. Feature Article Your Customer Experience in the New Normal By Dave Murray, Senior Customer Experience Consultant In these uncertain and unprecedented times, organizations have to figure out how to walk the tightrope of managing cashflow and how to invest in key training that will allow them to pull away from their competition. At the… Read Full Article
1. Customer Service Feature Story How to Go From Good to Great Employee Engagement By Jess Pischel, CX Consultant Employee engagement and employee satisfaction have two very different meanings, although the two words are often used interchangeably. According to Google: “Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the… Read Full Article
The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article
This guest article is brought to you by Judson Laipply, who is Keynoting the 2018 Customer Service Revolution. Growing up, my family owned a T-shirt, screen-printing, and sporting goods shop in the small town of Bucyrus, OH. Bucyrus is also the home of the Bratwurst Festival, a large three-day festival that brought a host of out… Read Full Article
You Can Buy Time It is predicted that a significant amount of new businesses will sell services instead of products, specifically time saving services. The old adage you can’t buy time no longer holds true. Today’s consumers value their time more than ever and as a result are using their disposable income to buy time…. Read Full Article
This guest article is brought to you by Dr Willie Jolley, who is keynoting the 2018 Customer Service Revolution. Dr. Jolley uses his public platform to pursue his mission of empowering and encouraging people to rise above their circumstances and maximize their God given potential! Many know him as the speaker Ford Motors called… Read Full Article
Your brain is a muscle. We exercise this muscle far too much these days; we are “on” 24/7. Did you know you could be more productive if you took breaks and architected your morning routine? You think you’re productive? Think again! Long hours at work increase your risk of heart disease by 40%, making it… Read Full Article
What Is The Driving Force For Your Organization? For most organizations out there, I hope that answer has to do with satisfying and retaining Customers. After all, what business do you have without Customers? Most likely, that answer would not be revenue. But for many organizations, the importance of the Customer gets forgotten. Instead,… Read Full Article
