E-Commerce Business Strategies: Zero Risk in the Digital Age

February 16, 2024 | By: Cal DiJulius

In the electrifying realm of e-commerce, a single click can whisk your desired products to your doorstep. Thus, the concept of “zero risk” has taken on a whole new dimension. As a customer experience consultant working with e-commerce businesses, I’ve witnessed firsthand the metamorphosis of customer satisfaction in this landscape. While traditional customer service still… Read Full Article

From Boomers to Zoomer

December 08, 2023 | By: Cal DiJulius

NAVIGATING THE GENERATIONAL SHIFT IN THE WORKPLACE   Imagine a generation that’s larger than the Baby Boomers, more influential than Millennials, and set to shake things up in a big way. That’s Gen Z for you! Born into a digital world, they are tech-savvy, socially conscious, and fiercely independent. We are not just filling jobs;… Read Full Article

131: From Boomers to Zoomers

November 08, 2023 | By: Cal DiJulius

Ever wondered why some brands like Starbucks continue to be loved generation after generation? Or perhaps you’ve pondered how the pandemic has forever changed the workforce, particularly for the Gen Z population? John’s son, Cal DiJulius, joins him to unravel the mysteries of Gen Z in the workforce. As we ground our discussions in data-driven… Read Full Article

Customer Experience Metrics: Creating Effective Dashboards

November 06, 2023 | By: Cal DiJulius

How are you measuring the return on your customer experience?  In an era where numbers dominate the business landscape, customer experience metrics have emerged as the holy grail that differentiates leaders from the laggards. The rationale behind this emphasis is clear—customers no longer make decisions purely based on price or product; instead, their experiences influence… Read Full Article

6 Steps To Crafting A Signature Brand Experience That Delights Your Customers

November 06, 2023 | By: Cal DiJulius

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. It’s the difference between a one-time transaction and a lifelong memory. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one… Read Full Article