The Best Customer & Employee Experience Content of 2023
Our Top 10 Blogs from 2023
- The Canceling of Hustle Culture…Who is Right?
- Building and Developing Great Leaders
- The Correlation Between Happiness at Work and Overall Life Satisfaction
- This is how Leaders can Improve the Customer Journey
- How to Train Great Customer Service Skills in the Next Generation
- How Team Members Can Be Inspired to Understand the Impact They Have on Customers
- The Cure for the Loneliness Epidemic?
- Here is a Great Way to Test Your New Employee’s Service Aptitude
- Want to Boost Employee Engagement? Build This Kind of Culture
- How To Be a More Effective Leader by Learning the Art of Storytelling
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Our Top 10 Videos from 2023
- How much time is spent on soft skills training for your new employees?
- While it is not our fault, it is our problem
- Tricks to help your employees personalize the customer experience
- How Chick-fil-A employees handle upset customers
- There is a difference between listening and waiting for your turn to talk
- The absolute best marketing technique ever
- Beat the Greet
- What makes for a fulfilling life
- If it gets to me, it is free
- Do you know the ROI on your customer experience
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Our Top Podcasts from 2023
112: How a Serial Entrepreneur Inspires Millenials and Gen Z’s
120: The Most Likeable Person I Have Ever Met
125: Learning to Live Life on Your Own Terms
129: Going From One Spa Room to the Fastest-Growing Med Spa in the US
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2024 CXE Academy Class kicks off in January
The CXO (Chief eXperience Officer) has been one of the fastest growing positions in corporate America over the last decade. The Customer Xperience Executive Academy (CXEA) is like a master’s degree in Customer Experience. The Customer Experience Executive Academy course is a 12-month part-time rigorous program. Training will occur in the classroom, in businesses, and virtually through scheduled calls and webinars. The CXE student is required to attend quarterly intensive training sessions and participate in virtual meetings.
Contact [email protected] to learn more.
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Upcoming Webinar:
January 10, 2023, 1:00PM EST
Presentation Skills to Get Ahead in the Corporate World with Dave Murray
One of the biggest fears in life is public speaking. For many of us, it is even worse when you must present to your boss and/or peers. However, presenting ideas and sharing your message well is vital to career growth and corporate success.
In this virtual session we will share easy tips for you to implement quickly to absolutely nail your next presentation. In this session, we will cover:
- Avoiding the very common pitfall of using slides that are hurting your presentation and detracting from your message.
- Identifying your presenting “weakness”, and then work to turn it into a strength.
- Learning the importance of WIIIFM – what is in it for me from your audiences’ perspective, and how to keep that focus.
- Practicing word economy – getting your message across as simply as possible.
- And much, much more!
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