How Joseph-Beth Booksellers’ Hires Customer Experience Rockstars and More…
September 05, 2025 | By: John DiJulius
Awesome Professional Development Best Practice Awesome Best Practice When speaking for Rentscale, the largest sales consulting and coaching company in the residential property management industry, I recently heard about a great best practice. Instead of hosting the traditional “book club,” they host a “YouTube club.” I absolutely love this. I immediately ripped off this idea… Read Full Article
Why Your Business Needs Customer Service Consulting Services
September 05, 2025 | By: John DiJulius
Customer Service Consulting Services: Transform Your Business with Expert Support Solutions Customer service can make or break your business. Studies show that 89% of customers switch to competitors after experiencing poor service, while companies with superior customer experience generate 60% higher profits than their competitors. If your business is struggling with customer retention, negative reviews,… Read Full Article
Do You Really Need a CRM Degree?
August 29, 2025 | By: John DiJulius
Do You Really Need a CRM Degree? Here’s a Better Alternative… When CX business leaders consider advancing their careers, one option that often comes up is pursuing a customer relationship management (CRM) degree. After all, customer experience has become a top differentiator in today’s market, and organizations that excel in building relationships gain a significant… Read Full Article
Rolling Out New Customer Experience Training in a Hybrid Work World
August 29, 2025 | By: Dave Murray
Rolling out new Customer Service content to an entire organization has never been simple—and today’s hybrid workplaces make it even more complex. With employees splitting time between remote work and the office, the challenge is no longer “What do we share?” but also “How do we reach everyone effectively?” One organization, PSECU (Pennsylvania State Employees… Read Full Article
The Demise of Face-to-Face Interactions has led to a Customer Service Crisis
August 22, 2025 | By: John DiJulius
We used to go to dinner, but now we order through apps like DoorDash. We used to go to the stores, but now we buy online. We used to work in offices, but now we work from home. We used to meet potential dating partners at social events, but now we swipe right on dating… Read Full Article
