Is the Customer Service Recession Ending?

September 18, 2023 | By: John DiJulius

Since the middle of the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on… Read Full Article

Your Guide to Making One on One Employee Meetings Matter

September 10, 2023 | By: Dave Murray

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article

Employees Talk About Work, A Lot. These Tips Will Make it Positive

September 05, 2023 | By: John DiJulius

“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course,… Read Full Article

Here is a Great Way to Test Your New Employee’s Service Aptitude

August 28, 2023 | By: John DiJulius

The Employee Service Aptitude Test One of the best tools for measuring if an employee’s service aptitude is high enough to start interacting with a company’s customer is the Employee Service Aptitude Test (E-SAT), created by The DiJulius Group. The E-SAT is a customized test that asks approximately 25-50 multiple-choice questions about common situations that… Read Full Article

Want to Boost Employee Engagement? Build This Kind of Culture

August 18, 2023 | By: John DiJulius

Think about the last time you made someone’s day. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the… Read Full Article