How a Grocery Store is offering Smart Carts & Slow Lanes, Plus Much More…
November 17, 2025 | By: John DiJulius
“If you can be in a bad mood for no reason, you might as well be in a good mood for no reason,” –Alex Hormozi The Greatest Skill Any Person Can Develop I love this 30-second video clip by Alex Hormozi, in which he shares what he considers the greatest skill one can develop. I… Read Full Article
A CX Unicorn: World-Class Hospitality Law Firm, Plus Much More…
November 07, 2025 | By: John DiJulius
One of the Most Important New Books to Come Out Having three young adult sons and seeing how different and complicated their lives are compared to my life at the same age, I am really excited about this new book. My favorite podcaster, Scott Galloway, has just released a timely new book,Notes on Being a… Read Full Article
Three Types of Sales Leads, Plus Much More…
November 03, 2025 | By: John DiJulius
Customer Experience + AI “As AI gets more efficient and accessible, we will see its use skyrocket,turning it into a commodity.” –Satya Nadella, CEO of Microsoft Can an interaction with an AI be better than one with a human? Think about that. When I read this in a report titled “The Experience Gap: AI’s Imminent Impact on CX,”… Read Full Article
The One Word Philosophy that Can Change How We Work, Live, and Lead, Plus Much More…
October 27, 2025 | By: John DiJulius
Get Gifting Right Too many companies send generic gifts (company swag or a Starbucks gift card) out to their clients as thank-you gifts. If you want to stand out, get gifting right, you need to personalize your gifts. Watch the following 60-second video on how we WOWed Jesse Cole, founder of the Savannah Bananas, someone… Read Full Article
Redefining Customer Experience in Healthcare, Plus Much More…
October 20, 2025 | By: John DiJulius and Dave Murray (Co-Author)
Is Customer Experience Broken? According to a recent report from WSJ Intelligence and Code and Theory: 93% of C-suite executives surveyed say their organization’s customer experience (CX) is “broken.” At the same time, 94% say that CX strategy contributes directly to business success. Reasons Why CX is Broken for so Many Brands The report shared the significant reasons… Read Full Article
